Bosii Portable Monitor FAQ

Why does screen show "No Signal"?

This indicates that there is an issue with your computer's video output to the screen. Please first check if the cable is securely plugged in to avoid any looseness.

Please check the light behind the screen close to the port turn red or blue?

Blue: Connected correct

Red:Connection failed. Incorrect connection or Incompatible laptop models, details as follows.

The screen was connected using the USB-C port of the laptop show "No Signal"?

It means that your laptop's interface is just a USB-C port and not a full-featured Type-C port, which results in the inability to output video. In this case, you will need to purchase accessory H5 video cable to help with the conversion and achieve the video output effect. Full-featured Type-C ports typically have the following identifiers:

The screen was connected using the USB-A and HDMI port of the laptop show "No Signal"?

It appears that the connection port for your screen is incorrectly connected, for example, connecting the HDMI cable from your laptop to the screen's Type-C port, which results in no video output to the screen.Please pay attention to the instructions located at the connection port position on the screen. If you have purchased an S1/S2/S3 product, the interface images are as follows:

If you have purchased an S6 product, the interface images are as follows, the HDMI cable from your laptop should connect to USB-C with DP port on screen:

Incompatible laptop models?

For Mac OS system,Mac with M1/M2/M3 chip can only connect to one additional display.You will need to buy our dedicated H4 8in1 Hub to install the built-in driver to activate both screen extender.

You can check the product description on Apple's official website:https://support.apple.com/en-us/111869,

Connect two screens, but your laptop doesn't have enough ports?no HDMI?

Laptop with only one USB-C port and no HDMI port, then you will need to purchase an additional hub to connect the screens. You can buy our dedicated H4 8in1 Hub to connect your screens.

How do I make sure my Macbook is working?

This monitor is not compatible with the M1 and M2 chips.All versions of MacBook and MacBook Air 2017, MacBook 2012 pro before are not compatible,M1 pro/max M2 pro/max chip and Mac Air 2018- 2019 models are available.

Are there more incompatible laptop models?

Surface Go/Go 2,G0/3/2/4, Pro 6/Pro 7/Pro X,Galaxy Book S/Book Pro 360,Galaxy Chromebook,ENVY X360 13-ay0056AU,ENVY 13,Dell XPS 13 ( 9343 , Early .2015 ),Dell Vostro 1220/1320/15 3000( 3568 )(3578)/1720/3300/3400/V13. wuwei Pro 14, Thinkpad X1 Fold.

What're the laptop size requirements?

The laptop screen extender is suitable for 13-17.3 inches laptops with a maximum length of 15.74 inch(400mm).

How to link the HDMI port if the computer only has HDMI?

When using an HDMI connection, the content will only be displayed on one screen. you can connect the M2 to your laptop using an HDMI cable. To power the M2, you can use a USB-C to USB-C adapter and connect it to the M2.

How the Type-C connector should be linked？

If your laptop has one full-featured Type-C port, you can connect the M2 directly to your laptop with one Type-C cable.

Hub Connection for Mac System?

For Mac OS system,Mac with M1/M2/M3 chip,you will need to buy our dedicated H4 8in1 Hub to install the built-in driver to activate both screen extender.