Monitor FAQ

Why does one monitor show "No Signal"?

        Because your laptop has only one fll-unctioned Type-C available, please use 1 USB-A to USB-C and 1 USB-C to HDMI cable (2 cables).Or type-C outlet cannot provide more than 5V/2A power, then you need to connect an external 5V/2A adapter to power S2.

    How do I make sure my Macbook is working?

          This monitor is not compatible with the M1 and M2 chips.All versions of MacBook and MacBook Air 2017, MacBook 2012 pro before are not compatible,M1 pro/max M2 pro/max chip and Mac Air 2018- 2019 models are available.

      What're the laptop size requirements?

          The laptop screen extender is suitable for 13-17.3 inches laptops with a maximum length of 15.74 inch(400mm).

      Are there more incompatible laptop models?

            Surface Go/Go 2,G0/3/2/4, Pro 6/Pro 7/Pro X,Galaxy Book S/Book Pro 360,Galaxy Chromebook,ENVY X360 13-ay0056AU,ENVY 13,Dell XPS 13 ( 9343 , Early .2015 ),Dell Vostro 1220/1320/15 3000( 3568 )(3578)/1720/3300/3400/V13. wuwei Pro 14, Thinkpad X1 Fold.

        How to link the HDMI port if the computer only has HDMI?

              When using an HDMI connection, the content will only be displayed on one screen. you can connect the M2 to your laptop using an HDMI cable. To power the M2, you can use a USB-C to USB-C adapter and connect it to the M2.

          How the Type-C connector should be linked?

                If your laptop has one full-featured Type-C port, you can connect the M2 directly to your laptop with one Type-C cable.

            Hub Connection for Mac System?

                  For Mac OS system, you will need to connect the dedicated M2 model hub to install the built-in driver to activate both screen extender.

              The screen does not light up after connecting ?

                    It may be that your computer does not have enough power. Please charge the monitor using an external power source that provides 5V/2A power.